Shipping Policy

Last updated: August 2026

Faebelle offers complimentary international shipping on all orders.

1. Order Processing

Orders are processed and prepared for shipment within 1–3 business days after the order is received.

Processing time refers to the time required to prepare and dispatch your order. It does not include shipping transit time.

2. Shipping Destinations

Faebelle currently ships internationally to selected destinations in:

• United States
• South America
• Europe
• Japan
• China
• Australia

Shipping availability may vary depending on the destination and applicable postal or customs restrictions.

3. Faebelle Shipping

Orders from the Faebelle collection are shipped through the regular postal service from Santo Domingo, Dominican Republic.

Estimated postal transit time is 7–14 business days after the order has been dispatched.

Once your order has been shipped, you will receive a tracking number by email so that you can monitor the shipment.

4. Faebelle Fine Shipping

Orders from Faebelle Fine are shipped through DHL from Santo Domingo, Dominican Republic.

Estimated DHL transit time is approximately 5 business days after the order has been dispatched.

A tracking number will be provided by email once the order has been shipped.

5. Shipping Delays

Shipping times are estimates and are not guaranteed delivery dates.

Transit times may be affected by circumstances outside Faebelle’s control, including postal delays, customs processing, inspections, public holidays, weather conditions, or other circumstances affecting the carrier or destination country.

6. Customs, Duties and Import Taxes

International orders may be subject to customs duties, import taxes, or other charges imposed by the destination country.

Any such charges are the responsibility of the customer unless otherwise stated by Faebelle.

Faebelle does not control the customs process or the charges imposed by the destination country.

7. Delivery Address

Customers are responsible for providing a complete and accurate shipping address at the time of purchase.

Faebelle is not responsible for delays or additional costs resulting from an incorrect or incomplete address provided by the customer.

8. Lost or Delayed Shipments

If your tracking information indicates that a shipment has been delayed or has not been delivered within the expected transit period, please contact Faebelle so that we can review the shipment status and assist with the appropriate next steps.

For shipments handled by a third-party carrier, delivery times and carrier investigations are subject to that carrier’s procedures.

9. Contact

For questions regarding your order or shipment, please contact Faebelle through the customer service contact provided on our website.